Helpful Information

Frequently Asked Questions

I'm a research facility: How do I join the community?

Reach out to us through the contact form on this website. There is no fee or commitment required.

I'm a equipment manufacturer/brand: How do utilize your services?

Reach out to us through the contact form on this website, and let us know how we can help grow your business!

Is this service really free?

Yes! There is no membership fee or commitment required for brands or laboratories. Simply let us know your needs and we are ready to work on your behalf.

How do you make money?

When we negotiate a collaborative purchase, we take a small portion of the savings realized. This helps us pay for our operational expenses, allowing us to continue working to meet your equipment needs.

I have questions about my order, and I have not recieved my product yet.

For urgent matters, please contact us via phone. For routine inquiries, please contact us via the contact form on the website. Please have your order number ready for reference.

I have questions about my order, and I have already received my product.

For technical or operational product questions, please reach out to the equipment brand directly. For all other questions, please contact us via the contact form on the website. Please have your order number ready for reference.

I have a question about my bill.

For urgent matters, please contact us via phone. For routine inquiries, please contact us via the contact form on the website. Please have your order number ready for reference.

I'm having a problem with my new equipment.

For technical or operational product questions, please reach out to the equipment brand directly. For all other questions, please contact us via the contact form on the website.